Any returns or exchanges, if applicable, must be made within 15 days of receipt of goods. After 15 days, returns or exchanges will not be accepted. Once a sale is made and payment completed, the item(s)  you ordered are considered to be in process. Once an order is in process, it can be cancelled but there may be restocking fees, shipping fees, and other fees that may be applied to a cancelled order.

If you refuse delivery or choose to return an item, you will be responsible for the shipping to send the goods back to us or our suppliers. You will also be subject to a 25% restocking fee on allowable returned goods. All items MUST be in new condition with all proper packing material and paperwork shipped back to us. If the goods cannot be sold in NEW CONDITION, a refund will not be issued and goods will be rejected, or available for you to pickup and ship back to yourself.

Be sure that the item you are ordering is what you want, and the model, size and shape is exactly what you are looking for. Returning an item can become costly and the credit card company will refer to this page as a reference that you understand this information, and accept these terms and conditions posted on the checkout screen. The credit card company will not be able to dispute the transaction if you simply decide to return the goods, or refuse delivery. The above fees would still apply with no recourse.

How to properly receive your goods

Please read the below information as you need to understand your rights as a consumer and what you need to do at delivery. READ THE PAPERS YOU ARE SIGNING. It clearly states your rights and what you are signing. Be sure to note ANY exceptions on the BILL OF LADING prior to signing.

If you receive missing or damaged merchandise, you need to notify the carrier upon receiving the order.. Note on the freight bill the problem encountered. Contact us right away at 520-403-6434 so we can get your missing parts or damaged item shipped to you immediatly. Damaged items need to be sent back and refused in order to get proper replacement for no charge.

FAILURE TO CHECK YOUR PRODUCTS FOR DAMAGE AT DELIVERY WILL RESULT IN YOUR PAYING FOR MISSING OR DAMAGED ITEMS. YOU MUST CHECK THE GOODS COMPLETELY BEFORE SIGNING ANY PAPERWORK. READ THE PAPERWORK YOU ARE SIGNING FROM THE DRIVER. IT CLEARLY STATES YOU ARE SIGNING THAT THE GOODS ARE IN PERFECT CONDITION UNLESS OTHERWISE NOTED. CLEARLY NOTE WHAT IS WRONG WITH THE GOODS ON THE BILL OF LADING.

You should fully inspect the order upon delivery for any concealed damage. If you didn't sign your BOL as damaged, we will have no recourse except to file a claim and see if the freight line will pay for it. If they pay the claim, we can send you the parts. We are only responsible for goods if we have a signed copy of the BOL from you indicating the goods are damaged, with a detailed description of the problem.

Wrong  Order-Our Mistake

If you placed an order and we made the mistake of shipping the wrong goods, we will be responsible for the fees involved in the pickup of the goods. Wrong order does not include substitutions for a better quality item or slight variation in colors etc. This is for completely incorrect items.

Wrong Order-Customer Mistake

If the order was a mistake on your part, you will need to pay for shipping back to us as well as be subject to a possible 25% restocking fee and the shipping we incurred to get it to you. Rather than the phone, please place your order online to be sure you are ordering the correct items.. An email is sent to you with your ordered items. Confirm this information as soon as you order your goods to make sure its 100% correct PRIOR to shipping.

Payment

I agree that we will pay our credit card according to our card holder agreement. I further agree and understand that I may not file a chargeback for any reason except a case of fraudulent transaction that I did not make. Agreeing to purchase goods from  Poolsthatsparkle will waive my rights to a chargeback against Poolsthatsparkle.

Refunds

All orders are processed and charged to you in U.S. Dollars. Any credits, refunds, exchanges, etc. will be refunded back to you in U.S. Dollars only. We do not convert currency for you to make a purchase nor do we collect funds from you in a currency other than the U.S. Dollar.

We strive to have 100% customer satisfaction and realize that problems can occur with goods during shipping. Please advise the driver of any problems before you sign and get all problems in writing signed by you and the driver. With proper documentation, we can all get what we want in the end; A happy homeowner with a pool, and summers full of fun and enjoyment.